Frequently Asked Questions
Everything you need to know about your DHC beauty journey.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to track your package directly through the carrier's portal.
What is your return policy for skincare products?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product in its original packaging for a full refund or exchange.
Are DHC products cruelty-free?
DHC is committed to ethical beauty. We do not test our finished products on animals, and we ensure our ingredient suppliers adhere to strict safety and quality standards.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our customer support team.